Corruption at the level of state government departments and public sector undertakings (PSUs) undermines public trust, drains resources, and delays services to citizens. Fortunately, many states in India have established dedicated helpline numbers, hotlines, WhatsApp numbers and online portals to receive complaints of bribery, misuse of office, embezzlement or other misconduct by public servants. Why Helplines Matter They make it easier for ordinary citizens to report corruption without needing deep legal knowledge. They provide a channel of accountability : by establishing a number/toll-free line, governments send a message that complaints will be accepted. Many of these agencies also ensure anonymity of complainants (or at least guarantee confidentiality) which can reduce fear of retaliation. For example, in State Vigilance & Anti-Corruption Bureau, Haryana it is stated the identity of informer is kept secret in “almost al...